FAQ/Contact

Account Settings

Key Giveaways

Arena Rewards

Other Questions

Contact

 

Account Settings

I forgot my password. How do I reset my password?

You can reset your password by using the “Forgot Your Password?” function located on the sign in page.  If you do not know the email address associated with your account, please contact us at contact@alienwarearena.com. 

 

I don’t know my username. What do I do?

Your username is listed at the top of your profile page and can be changed via the Account Settings page. You must use your email to log in. If you do not know your account username or email, you’ll need to send an email to contact@alienwarearena.com. Please provide the full name on the account and the state/province/country associated with the account. 

 

How can I change my username and password?

You can change your username, and password by logging into Alienware Arena and going to your Account Settings  page. To change your location, please send an email to contact@alienwarearena.com.  

 

How do I change my email address?

You can update your email by visiting your Account Settings page.

 

I entered my date of birth incorrectly for my account. How can I change this?

To change your account’s date of birth, please contact us at contact@alienwarearena.com.

 

How do I change my profile avatar and background image?

  1. Go to your account’s "Personalization" page.
  2. Click your current profile image and select a previously approved avatar image, or upload a new one for approval.  Please allow 1- 2 business days for approval of a new image. 

 

How do I Refer-a-Friend?

Visit your Refer-a-Friend section and use your unique URL top invite your friends to Alienware Arena. As you and your friend level up, you will both earn bonus rewards. Review the page for more information. 

 

Key Giveaways

It says a key was already assigned to me, but I don’t have it.

You can find the keys that have been assigned to your account on your account’s "Giveaway"  page.

 

If there are no more keys for a giveaway, how do I get one?

Key giveaways are extremely popular and often run out very quickly. When that happens, often it will be the end of that giveaway.  On occasion, another batch of keys will be put up for members. We will update the information on the giveaway page when that is the case.  Please read the giveaway text to find updates. Please do not contact us to obtain a key.  All available keys are on the website.

 

My key says it’s invalid.

Review the giveaway instructions on the left-hand side of the giveaway page.  (On the mobile site, instructions are listed underneath the giveaway description.) If you are still having issues after following the giveaway instructions, please contact us at contact@alienwarearena.com.

(NOTE: Not all giveaway keys are Steam client keys.)

 

Arena Rewards

What is Arena Rewards?

Arena Rewards is a free customer loyalty program that allows participants to earn ARP (see below) by participating and engaging in activities on the Alienware Arena website. Earning ARP will raise your Tier on Alienware Arena and allow you to redeem ARP in the Marketplace for digital and physical merchandise.

 

What are Arena Rewards Points (“ARP”)?

When you participate in Alienware Arena, you earn Arena Rewards Points (“ARP”). You can track your accumulated ARP through the Arena Rewards page or your ASI. Earning ARP will raise your Tier on Alienware Arena and entitle you to a variety of rewards.
ARP can be tracked on your ARP Status Indicator (“ASI”) which displays ARP by category. Click on your profile on the top right of the screen to open the ASI.  

 

What is the difference between ARP and Lifetime ARP?

Lifetime ARP is the amount of ARP you have earned since the creation of your account. Your Tier and Leaderboard position are based on your Lifetime ARP total. You can view your Lifetime total in the “ASI”. ARP is the amount available to redeem in the Marketplace. As you redeem ARP, that ARP will be deducted from your total ARP but not your Lifetime ARP. You can view your ARP transactions in the ARP Log in your My Account section. 
 

How do I earn ARP?

Being active on the site will always present opportunities for earning ARP.

  • Quests
    • By participating in daily and weekly Quests, you may gain ARP over time.  Quests consist of short, interactive games or actions that can reward different ARP amounts.  
  • Advent Calendar
    • Earn ARP and exclusive rewards within the Advent Calendar.  You will receive a new reward for each accrued day you log into the site. Rewards are based on total days logged in and not the day of the month.   
  • 7-Day Streak
    • Earn ARP each day you login to Alienware Arena and increase that total each consecutive day you login up to 7 days. After 7 consecutive days, the streak will reset. If you miss a consecutive day, the streak will reset. 
  • Steam Quests
    • Play specific games on Steam and earn ARP. You can view the available Steam Quests here. Steam Quests require that you connect your Steam account and setup your Steam profile. You can find more details at Steam Quest Setup.
  • Twitch Quests
    • Watch participating Twitch channels to earn ARP. You can find a list of currently live channels here. You can earn a total of 15 ARP a day. 
  • Time on Site
    • Earn ARP for just being on Alienware Arena. You can earn a total of 5 ARP each day. 
  • Discord
    • Join the Alienware Discord and connect your account to AWA to earn daily ARP from Discord Adventures. 

 

What are ARP Tiers?

Arena Tiers are earned as your Lifetime ARP increases. Certain promotions, including giveaways, Marketplace items, Game Vault items and other Alienware Arena activities may require a specific tier for entry. For more information on available perks and rewards, visit the Rewards Page.

 

How do I claim Arena Rewards?

Digital rewards are distributed both automatically through activities and when redeemed in the Marketplace using your ARP. View your rewards here

United States, United Kingdom, and Canada Residents Only:  Members residing within the United States (excluding Puerto Rico, Guam, and other U.S. territories and protectorates) and Canada (excluding Quebec) who are at least 18 years of age can access exclusive Dell Rewards provided the following:

  • You are or become a Dell Rewards member before you can redeem it, and/or
  • You provide a shipping address.

 

Why are some Arena Rewards only available in the certain regions?

Currently, our distribution can only ship to certain regions. Eligible regions will be identified on a per promotion basis.   

 

I have a suggestion for Arena Rewards.  Who do I send it to?

All site suggestions should be posted in the “Suggestions” forum.

 

Why did I lose ARP?

You will see your ARP balance decrease if an image, video, group, comment, or event you added/created was removed. Content is removed when it is deemed inappropriate by an admin or moderator.  Members will lose all ARP gained on the post when it is removed.  Posts that do not follow the Alienware Arena Terms of Service (such as spam or posts that are offensive, discriminatory, etc.) will result in an additional loss of 10 ARP per removal, and the possibility of being banned from the site. 

 

What are Dell Rewards?

Dell Rewards/Dell Advantage (“DR”) are redeemable toward purchases directly from Dell, including Alienware, and may be provided to Alienware Arena members from time to time as a game prize, Tier reward, or randomly as a benefit of community engagement.

To use your Dell Rewards, you must be or become a Dell Rewards Loyalty Rewards Member. Dell Rewards membership is subject to terms.

 

Other Questions

I want my team/event to be sponsored by Alienware Arena.  Who do I contact?

Alienware Arena does not sponsor players, teams, events or multi-gaming organizations. Alienware supports the community through key giveaways, free to play competitions and Alienware Arena. For more information, please contact Alienware directly at awsocialmedia@dell.com

 

I am having an issue with my Alienware / Dell computer. How do I receive support?

Alienware Arena members can assist you with issues with Alienware/Dell products in the Technical Support Forum. If you are unable to resolve your issue on the forums, you can get support on www.dell.com/support.  To contact the Alienware/Dell support team, please email awsocialmedia@dell.com.

 

I have a question about buying an Alienware / Dell computer. Who do I contact?

This varies by country. For Alienware and Dell contact information, visit www.alienware.com or www.dell.com. From there, select the country where you reside if it is not already selected for you.

 

I would like to be an Alienware / Dell partner or reseller. Who do I contact?

You can become a Dell reseller through this page.

 

I don’t want to be a Dell Rewards Member. Can I opt-out?

Dell Rewards membership is now included as a benefit of Alienware Arena membership for new members who enrolled after 10/22. If you do not wish to receive the benefits of being a DR member, you will need to cancel your Alienware Arena account.

 

Contact

I need some extra help.  How do I reach you?

If the FAQ doesn’t provide you with a solution to your problem, you can email us at contact@alienwarearena.com. Please note that Alienware Arena is run and operated in English and we will be better able to provide you support in English.