The important thing now is not to see if it is a mistake, if it should not have happened, whose fault it is, etc... What is really important is HOW THEY ARE GOING TO CORRECT IT. If they simply restock the vault with the same games by the 30th of this month and give a GOOD notice of the opening time, that would be a good way to clean up the mess they have made.
I got up at 4:50 a.m. local in Japan, and try to get something maybe I like. and I got nothing. I found that all the time I spend on this site is wasted. I'm very disappointed. I swear I will never buy any Dell products from now on.
In Japan, Mistake about time, such like this time, not allow be made. I'm a game creator. In my company, time is checked by multiple people to ensure that there are no mistakes. And this is the quality of Dell. I will never buy any Dell products from now on.
A proper brand would never make such a mistake. The announcement clearly stated '1PM PDT / 2000 UTC', yet the vault opened nearly 10 hours earlier. This is misleading and unfair to users. It shows that Alienware is not a trustworthy or professional company. Such disorganized, careless behavior is what you'd expect from some random back-alley brand. I expect a serious explanation.
LOL Game Vault open earlier and bots take all Keys, from now I stop to waiste my time on site fro pity 5 ARP fpr 20 min, I just enter to site do daily qest and leave, when I get 20 000 not used ARP I stop do this too and Just check site when Game Vault open I think if all people do the same only bots will left on this site
There might be a silver lining in this game vault mistake
The vault was opened early due to a mistake, I'm thinking that no one knows this mistake until it happened & I'm thinking, "Would it possible to see who redeems what at the time?"
If it is possible, then AWA staff can find out who is a bot and who is not. Because a bot should've detected the game vault was open regardless of the time and redeem a game within seconds.
If that's the case, AWA staff can ban those bots bcz no one knew the mistake
Game Vault Release Update
As many are aware, the Game Vault opened early today at 0800 UTC. This was the original Vault open time, that was changed later to align with 2000 UTC. This update was not correctly applied and the Vault opened at its original 0800 UTC open time.
I know some time zones here are appreciated of that and I am glad you got a better chance at some of the better titles. However, going forward, the open times will remain between 1600-2200 UTC.
As many are aware, the Game Vault opened early today at 0800 UTC. This was the original Vault open time, that was changed later to align with 2000 UTC. This update was not correctly applied and the Vault opened at its original 0800 UTC open time.
I know some time zones here are appreciated of that and I am glad you got a better chance at some of the better titles. However, going forward, the open times will remain between 1600-2200 UTC.
