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We CAN!

Just few minutes ago I bought the key for "Die by the Blade" from the game vault and upon redeeming in Steam it says the key has been already used in another steam account and contact online seller where the code was purchased!
Tabbou - 05.29.2024 17:37:12
contact the support here, not sure they look at relay posts
krishtian - 05.29.2024 19:45:18
Same as I meantioned below in the relay Send an email to contact@alienwarearena.com, you'll get a replacement or refund.
Andy_rennie - 05.29.2024 20:10:33
As the others have said, contact the Alienware support via email, and I suggest you send them on the same mail an image that proves you claimed the key and another one showing it's not working on your Steam account.