has anyone ordered a physical item with their ARP and never received it? this has happened to me, I contacted support and got a message stating it could take 6 weeks. 3 months later Still nothing and no way to get any help. Its extremely frustrating and discouraging. ANY HELP would greatly be appreciated

Do I need to claim my Finals boarder somewhere because I can not find it. Its not in the personalization page either, It does show I received it on the 25th